IT Lead Business Analyst

Thank you for stopping by. Here are some of the benefits we offer:

• Competitive salary up to £70,000
• Annual incentive related bonus up to £1,000
• Attractive pension scheme up to 12% company contribution
• Development opportunities in line with the IT Lead Business Analyst progression plan
• 25 days annual leave plus bank holidays and 2 extra wellness days
• Life assurance cover of 4 times pensionable salary
• Great benefits package – health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future – Hybrid Working (1‑2 days in office a week – Bradford/Leeds).

Work type: Permanent. 37 hours per week, Monday – Friday.

We are looking for an IT Lead Business Analyst to join the Project team at Yorkshire Water and be part of helping Yorkshire Water provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

The Project team are a key part of how we plan to meet the changing expectations of customers and regulators.

• Lead complex business analysis activities to shape strategic change, inform executive decision‑making, and deliver organisational value.
• Conduct holistic business situation analysis to identify opportunities, risks, dependencies, and impacts within complex and high‑impact environments.
• Define, establish, and continuously improve organisation‑wide standards, frameworks, methods, tools, and best practices for business analysis and requirements management.
• Lead the scoping, elicitation, analysis, prioritisation, validation, and lifecycle management of requirements for large‑scale strategic programmes and initiatives.
• Ensure business requirements and solutions are aligned to customer needs, regulatory obligations, operational objectives, and long‑term business outcomes.
• Champion and embed user‑centred design principles across change initiatives, ensuring user research, experience design, accessibility, usability, and evaluation activities shape solution development.
• Build, influence, and maintain strong relationships with senior stakeholders, acting as a trusted advisor to secure alignment, engagement, and consensus on strategic decisions.
• Facilitate collaboration across business, technology, operational, and delivery teams to ensure shared understanding and successful change outcomes.
• Provide leadership and assurance for business analysis activities across programmes and projects, ensuring quality, consistency, and adherence to organisational standards.
• Drive continuous improvement in business processes, organisational capability, and ways of working, leveraging technology, automation, innovation, and best practice.
• Identify and promote opportunities to improve customer experience, service performance, and operational efficiency through effective analysis and change delivery.
• Support the successful delivery of strategic programmes by ensuring solutions address genuine business needs and provide measurable business benefits.
• Monitor emerging trends, industry best practice, and regulatory developments, incorporating insights into business…