Case Manager - Waste - 6 month fixed term contract

Case Manager
- Waste - 6 month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £30,987 - £38,564 (BAND5A).
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Case Manager progression plan.
• 25 days annual leave plus bank holidays – plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in September 2026, so you’ll be based there in the future
- Hybrid Working (3 days office a week – Bradford/Leeds).

6 month fixed term contract. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Case Manager
- Waste to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators.

This role is responsible for owning the end-to-end customer journey for all water connection activities, including lead replacements, replacement supplies and disconnections, ensuring customers receive a seamless, well-managed experience from application through to completion and beyond. Acting as the single point of contact, the role manages customer communications, coordinates activity across operational and field teams, and proactively progresses cases to ensure timely delivery.

It is accountable for producing accurate quotations that reflect customer requirements and site conditions, helping to set projects up for success from the outset. The role also takes ownership of customer issues, complaints and escalations, ensuring they are resolved quickly and effectively. Through strong case management, clear communication and a focus on right-first-time delivery, the role supports customers at every stage while driving high levels of customer satisfaction.

• Own and manage the end-to-end customer journey for water connections, lead replacements, replacement supplies and disconnections, ensuring cases progress efficiently from application through to post-completion and delivering a positive customer experience that supports D-MeX performance measures.
• Act as the single point of contact for customers, providing clear, timely and consistent communication, managing expectations and ensuring customers feel informed and supported throughout their journey.
• Ensure quotations are accurate, commercially sound and aligned to customer requirements and site conditions, enabling right-first-time delivery and reducing delays, rework and customer queries.
• Proactively coordinate and progress customer cases, working closely with Developer Services Technicians, operational teams and delivery partners to ensure…