People Operations Manager

Join Yorkshire Building Society's People & Culture team and play a pivotal role in shaping the colleague experience across the organisation. This is an exciting opportunity to lead a broad operational portfolio, combining people leadership, governance, supplier management and continuous improvement. You'll influence enterprise-wide decisions, drive operational excellence and ensure our People services remain efficient, compliant and colleague-focused

As Manager People Operations, you'll lead the operational engine room of the People Division, ensuring high-quality service delivery, effective governance and seamless learning operations. You'll create clarity across complex activities while driving continuous improvement and delivering meaningful outcomes for colleagues and stakeholders.

Key responsibilities include:

• Providing leadership, direction and coaching to the People Services teams, including Helpdesk, Onboarding and Core Operations teams, to deliver a consistently excellent colleague experience.
• Owning People Plan governance, providing oversight of progress, risks, dependencies and decision-making across the People portfolio.
• Strengthening operational risk management and accountability through ownership of People Solutions risk controls and governance processes.
• Leading learning triage process and strategic supplier relationship management for the managed learning provider, including oversight of the learning budget.
• Driving operational excellence through process simplification, automation, digital enablement and service improvement initiatives.

We're looking for an experienced operational leader who thrives in a fast-paced environment and enjoys balancing strategic oversight with operational delivery. You'll be confident influencing senior stakeholders, leading high-performing teams and driving continuous improvement across complex services.

You’ll bring:

• Proven experience leading operational or HR service teams and developing high-performing colleagues.
• Strong operational excellence skills, including service management, process optimisation, workflow management and performance improvement.
• Confident decision maker and able to work at pace.
• Experience managing third-party suppliers and delivering effective commercial and service outcomes.
• Strong governance, risk and control knowledge, with the ability to manage competing priorities and organisational dependencies.
• Excellent stakeholder management, communication and influencing skills, with the ability to build trusted relationships across multiple functions.

If you don't meet every single requirement, we still encourage you to apply. Your unique experience and perspective could be just what we're looking for.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

We’re passionate about creating an…