Quality & Compliance Delivery Manager - FTC

Quality & Compliance Delivery Manager - 12 Month FTC

JOB ROLE: Quality and Compliance Delivery Manager

SALARY: £39,139
ROLE TYPE: Full Time - 12 month FTC

HOURS:

37

LOCATION:

Bradford Interchange Station - Must be willing to travel the network when required

At Northern, we're committed to delivering great customer experiences every day. Behind every successful journey is a team using data, insight, collaboration and innovation to continuously improve the services we provide.

We're looking for a highly organised and analytical Quality & Compliance Delivery Manager to help drive service quality across our Commercial & Customer Directorate. If you enjoy turning data into meaningful action, building strong relationships, and ensuring high standards of compliance and governance, we'd love to hear from you.

In this varied and influential role, you'll work closely with senior leaders to drive service quality improvements, monitor performance, and ensure our retail teams remain compliant with key standards and obligations.

You'll:

• Analyse performance data and provide meaningful insights that support business decisions and continuous improvement.
• Produce engaging reports and presentations for a range of audiences, including senior leaders and external stakeholders.
• Support the delivery of service quality commitments across the Commercial & Customer Directorate.
• Manage supplier contracts, monitor renewals, oversee licence compliance, and ensure invoices are processed accurately.
• Work closely with Finance to support budget control and accurate reporting of team expenditure and return on investment.
• Build strong relationships with colleagues, suppliers, compliance teams and Department for Transport Operator (DfTO) partners.
• Support internal and external audits, ensuring robust governance and compliance across retail operations.
• Investigate data discrepancies, recommend improvements and drive corrective actions.
• Identify opportunities to improve processes, lead small projects, and support the implementation of new ways of working.
• Promote a positive working culture while supporting learning and development across the wider team.

We're looking for someone who enjoys solving problems, working with data and influencing positive change.

You’ll bring:

• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills with experience interpreting and reporting complex data.
• The confidence to communicate effectively with stakeholders at all levels.
• Experience managing supplier relationships, contracts or business processes.
• A collaborative approach with the ability to build strong working relationships across different teams.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Experience producing reports, dashboards and performance information.
• An NVQ Level 3 in Management (or equivalent experience).

It would also be beneficial if you have:

• Experience using Tableau or other business intelligence tools.
• Experience working within a regulated or compliance-focused environment.

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee…