Customer Service Advisor | S1 | Banking | Bradford

Position: Customer Service Advisor | S1 | Everyday Banking | Bradford
This job is with Santander UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Service Advisor | S1 | Everyday Banking | Bradford

Country:
United Kingdom

IT STARTS HERE
Santander () is evolving from  a global, high-impact brand  into a  technology-driven organisation , and our people are at the heart of this journey.  Together , we are driving a  customer-centric transformation  that values bold  thinking, innovation , and the  courage to challenge  what's possible.
This is more than a strategic shift.  It's a chance for driven professionals to grow, learn, and make a real difference .
Our mission is to contribute to help more  people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking    is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander    is looking for a  Customer service Advisor   based out of  Bradford .
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.
You'll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you'll be encouraged 'Think Customer' and share ideas on improving processes and customer experience.

You're the eyes and ears of our business after all.
We're  shaping the way we work  through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Acting as the first point of contact for customers over the phone

Assisting with day-to-day transactions, queries, and servicing

Updating customer records

Helping to keep our customers and the bank safe

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're  enabling teams to go beyond  by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn't essential as we'll provide you training

The ability to listen and communicate effectively with customers to truly understand their needs

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It would also be nice for you to have:
A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Ability to follow process but also think on your feet

Openness to a broad range of activities even if outside of standard expectations

You will require the right to work in the UK (please see details below)

WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and…