Technical Customer Service Representative

Position: Technical Customer Service Representative (Permanent)
Internal Customer Service / Technical Account Support

Location:

Bradford - Office-based

Pay: £28,000 - £30,000 p/a (Depending on Experience)

Package & benefits include:
Annual bonus up to £1,000 (non-targeted, performance-based), 25 days holiday + birthday off + bank holidays, On-site gym, on-site kitchen and subsidised teas and coffees, 5% matched pension, casual dress Fridays and social events throughout the year

Hours:

35-hour working week - Mon-Thurs: 8:30am-4:30pm, Fri: 8am-1pm (1 in 3 Fridays worked until 3pm)

Stafflex are currently working with a well-established manufacturing business supplying specialist products into major blue-chip and industrial customers across engineering.

This is not a basic admin or order-processing role;
It's a hands on, technical-leaning position where you'll support customer accounts, advise on product selection, and act as the link between customers, sales, and operations.

If you're adaptable, curious, and willing to properly learn the role, this is the role for you!

Key Duties:

Managing and supporting a portfolio of customer accounts
Handling technical enquiries where customers may need guidance on what to buy
Processing enquiries, quotations, orders and specifications accurately
Ensuring orders are delivered as requested and customers are kept informed
Resolving issues, complaints and credits where required
Supporting sales activity including cross-selling and added value opportunities
Working closely with internal sales, production and technical teams
Occasional customer visits alongside external sales (when required)

Key Requirements:

Strong communication skills (written & verbal)
Calm, professional and customer-focused approach
Comfortable handling multiple tasks in a reactive environment
Good problem-solving and decision-making skills
Well organised with strong attention to detail
A genuine willingness to learn, this role takes time to master

Experience

Required:

Manufacturing or engineering environment strongly preferred
MRP / ERP systems
CRM systems
Reading technical drawings or dealing with machined components

Full training on our clients products will be provided, including support from product specialists. This role would suit someone with a technical mindset and with the desire to learn and develop. Please apply now to be considered