Customer Experience Advisor

We’re growing our Customer Experience Hub and are looking for Customer Experience Advisors who are passionate about putting customers first. In this role, you’ll support both prospective and existing customers, working closely with colleagues to achieve first‑time, one‑touch resolutions wherever possible.

As a Customer Experience Advisor, you’ll handle a wide range of enquiries, including:

• Logging and coordinating repair requests
• Processing rent and service charge payments
• Responding to queries about renting, home ownership and care services
• Creating and updating customer applications
• Handling general enquiries with clarity and care

• Structured training and ongoing support
• Time to build confidence in our systems and processes
• Hybrid working once training, probation and role competency are complete

• We welcome applicants from housing, care, customer service or other transferable backgrounds. You’ll bring:
• Empathy, patience and resilience
• Strong communication and attention to detail
• Confidence, professionalism and a collaborative mindset
• Motivation and a genuine desire to make a difference