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Customer Service Rep Customer Success Mgr./ CSM

Customer Service Team Lead: Coach, CX & Digital Skills

Job in Bradford, West Yorkshire, NE70, England, UK
Listing for: Yorkshire Building Society (YBS)
Full Time position
Listed on 2026-02-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial services organization in Bradford is seeking a Customer Services Team Leader to lead a dedicated team delivering exceptional customer outcomes. The ideal candidate will inspire their team to provide excellent service across telephony and digital channels, coach team members for improved performance, and focus on equipping customers with digital skills. The role demands a leader with a passion for customer service and improving team efficiency in a supportive environment.
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