Franchise Account Specialist - Wholesale

Overview

Are you passionate about delivering exceptional customer service and driving business success? At Morrisons, we’re all about listening hard and responding quickly to make a real difference for our customers – and our franchise partners are no exception. We’re looking for a Wholesale Account Specialist to work with our National Franchise Accounts, ensuring we deliver outstanding support, driving sales and operational excellence.

As the Wholesale Account Specialist, working alongside the Wholesale Account Manager, you’ll be the point of contact for our National Franchise Partners, ensuring their needs are met and handling queries across phone, chat, and email with care and efficiency. You’ll also:

• Take ownership of escalated issues and find effective resolutions.

• Provide day-to-day support by answering queries, resolving complaints, and ensuring excellent service across all contact channels.

• Liaise with supply chain and logistics teams to ensure products are delivered on time, first time.

• Use insights from data to continuously improve processes and customer experiences.

• Drive positive change by simplifying processes, improving technology, and making things quicker and easier for our wholesale customers.

• Develop and achieve sales and profitability targets.

• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement.

This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. You’ll put customers first every time, and work collaboratively to build trust and deliver results.

We’re keen to hear from individuals with a customer-first mindset who are ready to roll up their sleeves and make a difference.

• Customer Service Expertise: A real passion for helping customers, with strong listening and problem-solving skills.

• Data-Driven Approach:
  Experience using insights to improve processes and deliver better outcomes.

• Great Communication:
  Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively.

• Wholesale Knowledge:
  An understanding of Business to business wholesaling or franchising

• Sales and Profitability Focus:
  Proven ability to develop and achieve sales targets and contribute to profitability.

• KPI Management:
  Experience establishing and tracking KPIs to measure performance and drive improvement.

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us

• Additional 10% discount card for a friend or family member

• Annual bonus scheme

• Career progression and development opportunities

• Generous holiday entitlement

• Market leading pension scheme and life assurance

• Healthcare benefits including Aviva Digital GP

• ‘MyPerks’ giving you discount with over 850 retailers

• Free parking onsite

• Enhanced Family, Maternity and Paternity Leave

• Private Healthcare

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales – and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves ferent voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too. We’re always looking for people from all walks of life to join us and bring their talents to our team.

Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.