Customer Service Administrator

Tailored Recruitment Partners are working with an a logistics business in Bradford to recuit a Customer Service Advisor on a temporary to permanent basis.

Reporting into the Customer Service Manager your daily duties will include:

* Process and manage customer bookings accurately and efficiently.

* Act as the primary point of contact for customers, providing exceptional service and support.

* Build and maintain strong relationships with customers, partners, and key accounts.

* Manage customer enquiries, concerns, and complaints in a professional and timely manner.

* Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.

* Ensure customer requirements are consistently met while delivering a high standard of service.

* Support client retention initiatives by fostering positive customer relationships.

* Produce and maintain KPI reports and performance metrics where required.

* Assist with a variety of customer service and administrative support activities.

* Contribute to continuous service improvement and operational efficiency.

Essential Skills & Experience

* Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.

* A customer-focused approach with a genuine commitment to delivering outstanding service.

* Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.

* Reliable, organised, and capable of managing multiple tasks simultaneously.

* Strong problem-solving skills with the ability to identify and implement effective solutions.

* Excellent attention to detail, accuracy, and numerical skills.

* Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.

* Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.

* Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.

What We Offer

* An exciting opportunity within a successful and growing organisation.

* The chance to work alongside a highly motivated and performance-driven team.

* Competitive salary and benefits package.

* Excellent opportunities for career development and progression.

* A professional, supportive, and collaborative working environment.

* The opportunity to make a meaningful impact within a dynamic and customer-focused business