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Customer Liaison Officer
Job in
Bradford, West Yorkshire, NE70, England, UK
Listed on 2026-06-19
Listing for:
Niyaa People
Contract
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Youll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
Wed love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer-facing role within housing, construction, or property services.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are ...
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