Customer Liaison Officer

Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
Youll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.

Wed love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer-facing role within housing, construction, or property services.

As a Customer Liaison Officer, you will be:

• Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
• Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
• Delivering clear, timely communication to residents about upcoming works and project timelines
• Coordinating access arrangements to ensure works are ...