Temporary Customer Services Officer

Customer Services Officer (Temporary - 3 Months) £14.17 an hour Bradford 37 hours a week

About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.

Key Responsibilities:

Act as the first point of contact for customers via phone, email, and in person.

Resolve customer enquiries and complaints efficiently and professionally.

Provide accurate information on housing, repairs, and related services

Log and manage repair requests and liaise with contractors to schedule work

Support tenancy and allocations processes, including applications and enquiries

Maintain accurate records and update internal systems

Work collaboratively with internal teams, including Income Management and Neighbourhood teams.

Promote online services and assist customers with digital access

Essential Requirements:
Language skills (ESSENTIAL):
You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment
Strong communication and interpersonal skills
Ability to handle challenging situations and resolve complaints
Good IT skills (MS Office and database systems)
A calm, professional, and empathetic approach

What We're Looking For:

Passion for delivering excellent customer service

Ability to remain calm under pressure

A team player with a "can do" attitude

Strong organisational and problem-solving skills

Why Apply?

Competitive hourly rate

Immediate start available

Opportunity to gain experience within a reputable organisation

Meaningful role supporting diverse communities

If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.