Hotel & Rail Travel Consultant

Our Bradford office is looking for Travel Consultants to serve one of our most important clients: it is essential to have some customer service experience, to have an interest in travel, if not a degree in a related field such as tourism or geography, and to be a great team player. The role is office based, working on shifts, 4 days per week, from Sunday to Wednesday, or Wednesday to Saturday.

Please only apply if you are able to come to our office 5 days per week and if you have customer service experience both on emails and on the phone.

If your profile is selected, you will be invited to an Assessment Day this Summer.

Now boarding:
Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

There are several Hotel and Rail Consultant roles available in our Bradford office. Set in a dynamic and supportive working environment, this role is the perfect first step for a career in Corporate Travel. With a motivated team, you will provide customer service to CTM users via phone and email.

See the full details of the role below and apply today!

Note that these roles are office based, our office is conveniently located close to Bradford Interchange station. To be successful you need to enjoy working in a busy environment, picking up the phone and answering emails to help clients with their travel needs.

Provide a high level of customer service and support to both internal and external customers and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.

• Offer exemplary customer service to clients and suppliers at all times across all methods of communication.
• Maintain a good level of understanding of all our hotel reservations and invoicing systems.
• Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures. Taking appropriate action where consistent queries are being raised, escalating to appropriate stakeholder.
• Sharing knowledge and information with colleagues both inter and intra departmentally. Provide feedback and suggest possible actions to appropriate Team Leaders where challenges are encountered.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.
• Show willingness to provide shift cover as and when appropriate.

• Degree or experience in travel, tourism or geography.
• Experience working in an office environment, 1-2 years.
• Experience in customer service, phone based and email based, 1-2 years.
• Experience working in a team.
• Flawless written and oral expression.
• Eagerness to learn, progress and make a difference.

• Embrace CTM’s core values of Connect, Deliver and Evolve.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math.
• Read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our…