Salespoint Assistant; CHE

£25,300 rising to £32,700 + Regional Allowance

Contract:

Full Time,averaging
35 hours per week + Rostered Sundays

Roster:
Earlies & Lates covering between 05:15 and 01:15 approx

Are you passionate about delivering outstanding customer service?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

As a Sales point Assistant you can do just that, you are also responsible for:

• Providing the highest possible standard of advice, information and service to our customers
• Finding the right tickets for our customers
• Advise on, promote and sell to customers thefull range of products, services & promotions to their benefit
• Participating in the safe running of trains and a safe station environment by complying with procedures

Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.

All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.

You will also be responsible for keeping the station operational and assisting customers where necessary.

Experience / Skills / Requirements:

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
• Demonstrable experience of managing customers effectively in difficult environments.
• You must be able to demonstrate a high level of numerical ability.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Live in the local area to be able to get to and work and home, preferably driving.
• Able to make decisions in a customer focused manner and carry out instructions effectively.

What you'll get:

Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package.

• 32 days annual leave per year
• final salary pension scheme
• free travel across our networks
• 75% discount off other train service providers and leisure travel for your spouse/partner and dependents

We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed. #LI-AP

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be.

I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in…