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Head of Complaints Operations & Customer Outcomes
Job in
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-08-19
Listing for:
Hastings Direct
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Hastings Direct are recruiting a Senior Complaints Operations Leader to head a large-scale complaints operation across Retail Insurance and Claims. You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and driving a culture of continuous improvement.
You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer experience, while operating in a hybrid model from
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