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Complaints Insight Partner — Drive Member Outcomes
Job in
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-08-30
Listing for:
Yorkshire Building Society
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Business
Customer Success Management
Job Description & How to Apply Below
Yorkshire Building Society is seeking a Complaints Business Partner to turn feedback into meaningful change. You will identify trends, root causes and emerging risks from complaints and customer feedback, and work with stakeholders across the Society to drive improvements that deliver better outcomes for our members.
You'll use data to understand what's driving complaints, influence actions, and support the Society's commitment to Consumer Duty and good customer outcomes.
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