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AI-Enabled Tier 2 Customer Escalation Specialist
Job in
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-08-31
Listing for:
Wiley
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Wiley is hiring an Associate Advisor to join our Customer Service team in Bognor Regis. This Tier 2 role will own complex inquiries, collaborate with offshore teams, and use AI tools to ensure high-quality service.
You’ll manage orders, credits, quotations and account maintenance while building strong cross-team relationships. You will thrive in a fast-paced environment, solving problems and learning new systems to support customers globally.
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