Call Centre Handler

Call Centre Agent

Location: Bradford
Salary: Up to £30k (DOE)
Job Type: Full Time

Are you passionate about providing exceptional customer service? We're looking for a Call Centre Agent to join a busy and supportive Customer Operations team, helping customers across a variety of communication channels while delivering an outstanding customer experience.

The Role

As a Call Centre Agent, you'll manage customer enquiries from start to finish, taking ownership of cases and ensuring every interaction is handled professionally. You'll support customers via telephone, email, webchat and other digital channels, providing efficient resolutions and excellent service.

Key Responsibilities

• Handle customer enquiries across phone, email, webchat and digital channels.
• Take ownership of customer cases through to resolution.
• Assist with account queries, appointments and general service requests.
• Resolve complaints while managing customer expectations.
• Maintain accurate records using CRM systems.
• Work closely with internal teams to deliver timely resolutions.
• Identify opportunities to improve customer experience and service delivery.

About You

• Minimum of 2 years' experience in a customer service role.
• Excellent communication and problem-solving skills.
• Comfortable working across multiple communication channels.
• Customer-focused, organised and able to work in a fast-paced environment.
• Confident using Microsoft Office and CRM systems.
• A proactive team player with a positive attitude.
• Experience with in utilities or energy is beneficial but not essential.

What's on Offer?

• Competitive salary.
• 25 days holiday + BH
• Hybrid working
• Full training and ongoing development.
• Supportive team environment.
• Career progression opportunities.
• A varied and rewarding role where no two days are the same.

If you're looking for your next customer service opportunity and enjoy helping customers while working in a fast-paced environment, we'd love to hear from you. Apply today!