Customer Support Coordinator

The role of the Customer Support Coordinator is to provide a high level of customer service and support to both internal and external customers across all areas of the business. The role will be responsible for dealing with a variety of enquiries via telephone and e-mail and responding to them using effective communication, whilst identifying and engaging with the key stakeholders involved.

The role will also be responsible for customer queries, technical / system requests and changes and supporting the wider Client Services team.

The role is also responsible for trouble-shooting customer queries in relation to system related matters, (Technical Support) ticket printer queries and general day to day operational issues.

• Outstanding communication and presentation skills (Power Point);
• Solid admin and Excel skills ,

• Support internal and external customers;
• Prepare presentations and reports;
• Learn from experienced account managers.

1-2 years experience of working within a customer service / support role.

Business Travel experience with strong travel industry knowledge.

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

• Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

• Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation.

If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You…