Customer Experience Advisor

Job Title: Customer Experience Advisor

Salary: £26,900 per annum, rising to £28,000after successful probation

Location: Anchor Head Office, Bradford

Hours: 37.5per week

Are you passionate about delivering outstanding customer service? We’re looking for a Customer Experience Advisor to be a vital part of our team.

About You:

• Be empathetic, with a genuine ability to understand and share the feelings of others while taking action to help.
• Be able to demonstrate patience, staying calm in challenging situations and giving others space to express their concerns.
• Communication skills are excellent, allowing you to adapt your style for different audiences in writing and speaking.
• Organisation and attention to detail come naturally to you, enabling you to complete tasks with precision.
• You are motivated and driven, always aiming high and striving to achieve your goals.
• You value teamwork, stepping in to support colleagues even outside your usual responsibilities.

About the Role:

• You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Help identify and deliver tailored solutions that meet diverse needs.
• Work closely with different teams across the organisation to ensure smooth service delivery.
• Embrace our ‘Best Customer Service’ culture by showing empathy and efficiency in everything you do.
• Take a customer-centric approach, aiming for one-touch, first-time resolutions.

Skills and Experience:

• You are adaptable and able to communicate clearly and effectively with a wide variety of people.
• Confident with Microsoft Office and keen to learn new systems.
• Plan and prioritise tasks efficiently, keeping your workload under control.
• You notice details others might miss, preventing issues before they escape.
• You think ahead, anticipating questions and preparing solutions in advance.
• A team player, happy to share knowledge and support your colleagues.
• A focus on customers, showing care and understanding in every interaction.