Customer Service Advisor

Brook Street is delighted to be recruiting on behalf of our client who are in search for a Customer Service Advisor to join their busy and friendly team on a Temp FTC.

This is an excellent opportunity for someone who enjoys helping people, takes pride in delivering outstanding customer service, and thrives in a fast-paced environment. You'll be the first point of contact for customers, providing support across phone, email and social media while ensuring every interaction is handled professionally, efficiently and with a positive attitude.
Working closely with internal teams, you'll help resolve customer queries, manage complaints and feedback, maintain accurate records, and contribute towards continuously improving the customer experience.

• Monday to Friday
• This role is fully office based
• Location:
  
  Bradford, BD4
• Pay Rate: £13.25
• Hours:
  
  8:30am- 5:00pm based on 35 hours per week
• Till end of December
• Immediate start
• Opportunity to join a well-known and respected brand.
• Supportive and collaborative working environment.
• Training and ongoing development opportunities.
• Chance to make a real impact on the customer experience during key seasonal card-giving periods.

As a Customer Service Advisor, you'll play a key role in ensuring customers receive exceptional support throughout their journey. You'll be responsible for handling a variety of enquiries, resolving issues efficiently and always maintaining excellent service standards.

• Respond promptly and professionally to customer enquiries via phone, email and social media.
• Deliver a friendly and consistent customer experience across all communication channels.
• Investigate and resolve customer complaints with empathy and professionalism.
• Process refunds, returns and customer reviews in line with company procedures.
• Develop a strong understanding of the company's products to confidently assist customers.
• Maintain accurate customer records and ensure all interactions are logged correctly.
• Work collaboratively with colleagues and other departments to resolve customer issues effectively.
• Escalate customer feedback and recurring issues to the appropriate teams to support continuous improvement.
• Ensure all service level agreements (SLAs) are met while maintaining a high standard of customer care.
• Identify opportunities to improve processes and enhance the overall customer journey.
• Promote a positive, customer-first culture throughout the business.

• Previous experience within a customer service, contact centre or customer support environment.
• Strong communication skills with the ability to build rapport and trust with customers.
• Confident handling a wide range of customer enquiries and complaints.
• Excellent listening skills and a genuine desire to help people.
• Strong problem-solving abilities and the confidence to make decisions.
• High attention to detail and accuracy when updating records and processing customer requests.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.