Customer Service Representative

For our client, a leading company in UK, we are looking for Customer Service Representative

For one of our clients, we are hiring a professional and customer-focused Customer Service Representative for an on-site position in the United Kingdom.

You will support customers through phone, email, live chat or in-person communication, resolve queries efficiently and maintain a positive customer experience.

Previous customer service experience is preferred but not essential, as training may be provided.

• Respond to customer enquiries by phone, email, live chat or in person
• Provide accurate information about products, services, orders and company policies
• Resolve customer concerns professionally and elevate complex cases when required
• Process orders, payments, returns, account updates or service requests
• Maintain accurate customer records using CRM or internal systems
• Coordinate with other departments to resolve customer issues
• Meet customer service, quality and response-time standards
• Support general administrative and data-entry activities

• Strong verbal and written English communication skills
• Customer-focused, professional and service-oriented approach
• Good listening, problem-solving and organisational skills
• Comfortable working independently and as part of a team
• Basic computer and data-entry skills
• Ability to learn CRM and customer-support systems
• Previous experience in customer service, retail, hospitality, contact centres or administration is an advantage
• Available to work on-site in the advertised location
• Right to work in the United Kingdom

• Competitive salary and performance incentives
• Structured onboarding and on-the-job training
• Career development and promotion opportunities
• Supportive and modern workplace
• Annual leave
• Employee referral program
• Private medical insurance or additional benefits, depending on the client