Service Coordinator

Brook Street Recruitment is delighted to be recruiting on behalf of our client for a Service Coordinator to join their busy and friendly team based in Bradford.

This is an excellent opportunity for an organised and customer-focused individual who enjoys coordinating multiple tasks, communicating with customers and engineers, and ensuring service delivery runs smoothly. Working as part of an established team, you'll play a key role in scheduling engineers, managing customer service requests, processing jobs, and helping ensure service level agreements are consistently achieved.

If you thrive in a fast-paced environment, have excellent organisational skills, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.

• Full-time position
• Monday to Friday
• Hours:
  
  8:30- 5:00pm Monday to Thursday;
  Friday 4:30pm finish!
• £28,500 - £30,000 per annum
• Office-based role in Bradford (BD4)
• Company pension
• Life insurance
• Employee discount scheme
• Health & wellbeing programme
• Free on-site parking
• Staff canteen
• Casual dress policy
• Supportive team environment
• Ongoing training and development opportunities

As a Service Coordinator, you will be responsible for coordinating the day-to-day activities of a team of Field Service Engineers, ensuring customer requirements are met and service delivery targets are achieved. You will act as a key point of contact for customers and engineers, ensuring service calls are planned efficiently, jobs are processed accurately, and communication remains effective throughout the process.

• Receive and manage incoming customer calls and emails relating to service and breakdown requests.
• Schedule and coordinate routine maintenance visits and emergency breakdown callouts.
• Plan engineer workloads to maximise efficiency and service delivery.
• Process service jobs accurately and raise invoices.
• Create and maintain service plans for customers.
• Communicate daily with Field Service Engineers to coordinate schedules and activities.
• Prepare quotations for additional works and service requirements.
• Identify sales opportunities and forward potential leads to relevant departments.
• Maintain and update customer information within the CRM system.
• Liaise closely with colleagues to ensure efficient utilisation of engineering resources.
• Manage stock levels and equipment requirements for the Field Service Engineer team.
• Proactively communicate updates and service information to customers.
• Ensure service level agreements and customer expectations are consistently achieved.

We are keen to speak with candidates who have experience in:

• Service coordination or service administration
• Scheduling or planning engineers
• Customer service and customer account management
• Transport planning or logistics coordination
• Facilities management administration
• Helpdesk or service desk environments
• Office administration and coordination roles