Service Charge Officer

Location:

Hybrid, Bradford, in the office approximately once a month.

Salary: £27,554 per annum

Permanent, 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

We're looking for a detail-oriented and proactive Service Charge Officer to join our Finance team.

In this role, you'll support the Service Charge Accountant and wider service charge team in delivering accurate service charge budgets, forecasts and accounts. You'll play a key role in ensuring service charge costs are calculated and allocated correctly, helping us provide a transparent and positive experience for our customers.

This is an excellent opportunity for someone with strong Excel skills and a finance background who enjoys working with data, solving problems and ensuring accuracy.

• Supporting the preparation of service charge budgets, forecasts and year-end accounts.
• Assisting with the calculation and allocation of service charge costs in line with occupancy agreements and regulatory requirements.
• Maintaining accurate financial records and service charge data.
• Producing customer communications and financial information with a high level of accuracy.
• Investigating and resolving discrepancies and identifying potential issues.
• Supporting key finance processes and ensuring deadlines are met.
• Working closely with the Service Charge Accountant and wider Finance team to deliver excellent customer outcomes.
• Contributing to continuous improvements in systems, processes and reporting.

To view/download the job description please  .

The spot salary for this post is £27,554 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

To be successful in this role, you'll bring:

• Intermediate to advanced Excel skills, including experience working with formulas, large datasets and data manipulation.
• Strong reporting and analytical skills, with the ability to identify trends, investigate discrepancies and ensure data accuracy.
• A high level of attention to detail and a commitment to producing accurate work.
• The ability to manage competing priorities and work effectively to strict deadlines.
• A sound understanding of accounting and financial principles.
• Strong customer service and stakeholder management skills, with the ability to build positive working relationships.
• Experience using finance systems and working with financial data.
• Part-qualified in a relevant accounting qualification (or actively working towards qualification).

You’ll also be a proactive team player with excellent organisational skills and a problem-solving mindset.

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening , before an offer is confirmed.

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 30 th July via Teams.

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 10 th August at our Bradford office.

We aim to make the process clear, supportive, and…