Customer Service Advisor | S1 | Everyday Banking

Customer Service Advisor | S1 | Everyday Banking | Bradford Country:
Vereinigtes Königreich IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Santander is looking for a Customer Service Advisor based out of our Bradford Contact Centre, we are recruiting multiple roles with the following shifts available:

• Shift A
  - Monday to Saturday 08:00 – 16:00 (1 in 2 Saturday’s, flexible lieu day)
• Shift B
  - Monday to Saturday 10:00 – 18:00 (1 in 2 Saturday’s, flexible lieu day)

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

The following requirements represent the knowledge, skills, and abilities essential for success in this role.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Professional Experience Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training.
• The ability to listen and communicate effectively with customers to truly understand their needs.
• It would also be nice for you to have:
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Ability to follow process but also think on your feet
  • Openness to a broad range of activities even if outside of standard expectations
• You will require the right to work in the UK (please see details below)

• The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance‑related bonus of 8% of salary.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates.
• Including: medical insurance, dental insurance, and health assessments
• We put 8% of salary into your pension, even if you don’t contribute yourself.
• We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services:
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental…