CDC Appointments Co-ordinator

Site Queen Victoria Hospital NHS Foundation Trust Town East Grinstead Salary £25,760 - £27,476 per annum Salary period Yearly Closing 20/09/2026 23:59

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

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Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations.

The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

An exciting opportunity has arisen for an Appointment Booking Co-ordinator to join our Community Diagnostic Centre (CDC) at Queen Victoria Hospital.

The post holder will provide a high quality administrative and appointment booking service, supporting the smooth co-ordination of patient pathways from referral. Working closely with clinical and administrative colleagues, the role is key to ensuring patients receive timely appointments and diagnostic investigations in line with the Trust's standards and targets.

This role will be based onsite and is an integral part of building and developing the CDC team. As such, the successful candidate will be required to work onsite to support the service needs and operational demands of the role, whilst contributing to the continued development and success of the Community Diagnostic Centre. The post holder will provide cross-cover for reception services as required, ensuring a welcoming and efficient experience for patients and visitors and supporting the day-to-day running of the department.

The working hours for this role are 9:00am to 5:00pm, Monday to Friday.

The post holder will provide a comprehensive appointment co-ordination and administrative service, ensuring patients are booked efficiently for outpatient clinics and diagnostic investigations. They will support the management of patient pathways, process referrals, maintain accurate records on Trust systems and ensure appointment outcomes are recorded in line with Trust policies and procedures.

The role includes co-ordinating Community Diagnostic Centre (CDC) investigations, responding to patient enquiries, managing appointment bookings and amendments, and providing…