People Services Delivery Partner

People Services Delivery Partner

Location: Hybrid– 1-2 days per week in our Bradford office with flexibility to attend as required.
Contract: Full-time | Permanent
Salary: £48,000 per annum

We'relooking for an experienced People Services Delivery Partner to lead a high-quality, coaching-led Employee Relations and People Administration service across our organisation.

Reporting to the People Services Manager – Service Delivery, this is a key leadership role, responsible for ensuring colleagues and managers receive a seamless,professional and customer-focused service that supports the organisation's people priorities.

Combining Employee Relations expertise, employment lawknowledgeand strong people leadership,you'lllead a team delivering expert advice, operationalexcellenceand continuous improvement. Acting as a trusted partner to leaders across the business,you'llhelp shape an efficient and scalable People Services Delivery function that builds manager capability, enhances colleagueexperienceand delivers practicalandcommercially focused people solutions.

• Lead and develop a high-performing People Services team, bringing together Employee Relations and People Administration into a seamless, customer-focused service that delivers consistent, high-quality support to colleagues and managers across the organisation.
  
  You'llcreate a culture of accountability, continuouslearningand service excellence, ensuring the team is recognised as a trusted and credible partner.
• Provide expert leadership on complex and high-risk employee relations matters, including disciplinary, grievance, absence, capability, organisational change, restructures, senior leader cases and matters with significant legal,financialor reputational risk.
  
  You'llensure robust,fairand legally compliant outcomes while balancing commercial and organisational priorities.
• Build strong, influential relationships with leaders and stakeholders across the business, developing a deep understanding of operational challenges, workforcetrendsand organisational priorities.
  
  You'lluse this insight toprovideproactive advice,identify risks and opportunities early, and deliver people solutions that support business performance and colleague experience.
• Champion a coaching-led approach to people management, empowering managers to confidently navigate sensitive and complex people matters.
  
  You'lldevelop capability, challenge constructively whererequiredand foster a culture where managers take ownership of people decisions, supported by expert guidance and coaching.
• Act as the organisation's senior Employee Relations expert, applying deep employment law knowledge and commercial judgement to minimise risk, support decision-making and ensure people practicesremainlegally compliant,pragmatic and aligned to best practice.
• Use data,trendsand insight to drive proactive interventions and continuous improvement, identifying recurring themes, organisationalrisksand opportunities to improve manager capability, colleagueexperienceand service effectiveness.
  
  You'll translate complex information into meaningful actions and measurable outcomes.
• Lead the ongoing development and transformation of People Services, reviewing end-to-end HR administration and employee relations processes, simplifying ways of working, removinginefficienciesand creating a more streamlined,responsive and scalable service that meets the evolving needs of the business.
• Drive innovation, technologyadoption and automation, maximising the use of systems, self-servicesolutions and emerging technologies, including AI, to improve service delivery, reduce manual effort and enhance both colleague and manager experiences.
• Partner with colleague representative groups and key internal stakeholders
  to build positive employee relations, strengthen engagement and ensure that organisational change, policydevelopmentand people initiatives are delivered collaboratively and effectively.
• Play a key role in shaping the future direction of People Services, ensuring the functionremainscommercially focused, operationally effective and aligned to organisationalobjectiveswhile delivering an outstanding experience for colleagues,managers and…