Lead ER Specialist

Lead Employee Relations Specialist

Location: Hybrid – 1-2 days per week in our Bradford office with flexibility to attend as required.

Contract: Permanent | Full Time (37.5 hrs)

Salary: £42,000 perannum

We'relooking for an experienced Lead Employee Relations Specialist to play a key role in delivering a high-quality, legallycompliantand coaching-led Employee Relations service across our organisation.

Reporting to aPeople Services Delivery Partner you will bea senior member of the People Services Delivery team,providing expert guidance on complex people matters, employment law and organisational risk, helping managers navigate challenging situations with confidence and consistency.

This is an exciting opportunity for an experienced ER professional who thrives in a fast-paced environment and enjoys building strong relationships across the business. Combining deep Employee Relationsexpertisewith a coaching and customer-focused approach,you'llsupport positive colleague experiences, develop managercapabilityand contribute to the continuous improvement of our People Services Deliveryfunction.

Alongside managing a varied portfolio of complex employee relations matters,you'llalso playan important rolein supporting,coaching and developing a small team, helping to build confidence,capability and consistency across the service.

You'llact as a senior role model, sharing knowledge, providing guidance on complexcasesand fostering a collaborative, high-performing team culture focused on delivering exceptional support to colleagues and managers.

• Manage and develop an Employee Relations Specialist and People Assistant, ensuring both operational excellence and a high-quality customer experience.
  
  You'llallocateand oversee workload, provide coaching and guidance, support professional development,be a point of escalation and ensure employee relations and HR administration activities are delivered accurately, efficiently and in line with agreed service standards.
• Lead on complex and high-risk Employee Relations matters, managing sensitive cases from end to end, including disciplinary, grievance, absence, capability, organisationalchangeand other complex employee issues.
  
  You'llensure outcomes are fair, legally compliant, commercially sound and aligned with organisational values.
• Provide expert Employee Relations advice,guidance and coaching to managers across the full range of people matters, helping them navigate challenging situations, assess risk, consideroptionsand make confident, well-informed decisions.
• Act as an escalation point for the wider ERand People Admin queries, providing support,direction and quality assurance on complex or high-profile cases, while sharingexpertiseand best practice to build capability across the team.
• Develop manager confidence and capability through a coaching-led approach, encouraging early intervention, effective people management and consistent decision-making, whilst helping managers handle sensitive conversations with empathy,clarity and professionalism.
• Lead and support key People projects and organisational change activity, balancing project work alongside operational case management and contributing to the continuous development of the People Services function.
• Identify,assessand manage employee relations risks, proactively escalating concerns whereappropriateand working with stakeholders to minimise legal,operational and reputational risk to the organisation.
• Build strong and credible relationships across the business, becoming a trusted advisor to managers and stakeholders by providing pragmatic, commerciallyfocusedand people-centred solutions that meet both business and colleague needs.
• Use ER data, caseinsightsand emerging trends to drive improvement,identifying recurring…