Second Line Support

About the Role

We are looking for an enthusiastic and technically-minded individual to support and develop our ERP system. This role bridges 2nd / 3rd line support and system development, combining day-to-day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject matter expert (SME) for our ERP, becoming the go-to person for system knowledge and improvements.

Lead rollout of the Finance module initially, then support broader system rollout across the business.

Create and maintain dashboards for the Project Team and wider stakeholders.

Support go-live activity, providing knowledge and assistance to users and project teams.

Act as an escalation point for ERP-specific support tickets, providing 2nd / 3rd line support and troubleshooting.

Develop expertise in the ERP system and transfer knowledge to colleagues.

Implement system functionality and customisation using low-code / no-code tools, and where applicable, simple coding or queries.

Design and redesign screens, forms, menus, and reports; develop data extraction queries and new interfaces.

Liaise with the internal development team for more complex customisation tasks.

Support integration of new features and rollout of innovations, ensuring correct deployment and system security.

Collaborate with infrastructure and IT operations teams to ensure systems are maintained, secure, and performing.

Ideally a recent graduate or junior-level candidate with experience or interest in technical support, system support, or ERP support.

A computing or technology degree or similar qualification is beneficial.

Strong ability and willingness to learn new technology from scratch.

Familiarity or curiosity with ERP systems or database / reporting tools is a strong plus (experience with other ERPs such as Microsoft NAV or similar is advantageous).

Comfortable working with low-code / no-code environments, and learning to work with system queries, dashboards, and customisation tools.

Strong problem-solving skills and technical aptitude; able to rise to complexity and challenge.

Flexible mindset : open to self-learning via documentation, forums, community groups, or online resources.

Excellent communication skills : able to transfer knowledge and explain technical concepts clearly.

Willing to work from the office a few days per week (initially 2 days, up to 3 around go-live); must live within commuting distance.

Self-motivated, proactive, collaborative, and enthusiastic about system improvement and innovation.

Competitive pension contributions.

25 days holiday plus bank holidays.

Life insurance at 4 × salary.

Access to employee benefits and retailer discounts.