1st​/2nd Line Desktop Support

Position: 1st / 2nd Line  Desktop Support
Role - 1st / 2nd Line Support

Location – Bradford (Fully Site Based)

Salary - £24,000 – £32,000 (Depending on experience & qualifications)

Full-time

Benefits

* 28 days’ holiday (inclusive of statutory holidays)

* Company Sick Pay Scheme

* Additional Wellness Days for work-life balance (up to an additional 4 days per annum)

* Access to Perk Box, offering discounts and free gifts on a variety of products and services

* Membership in our Employee Assistance Program (EAP) for support and wellbeing

* Free Onsite Parking

* Continual Training

Our client doesn’t just follow technology trends, they set them. From full-campus wireless LAN rollouts to intelligent security systems, they deliver cutting-edge network infrastructure for some of the UK’s most dynamic organisations. Projects range from major educational institutions to complex commercial deployments and every one of them is powered by the same thing, a committed and longstanding employee base.

With 40+ years of experience and a national reputation for quality and innovation, this is not your average IT company. Award-winning, fast-growing, and deeply passionate about the future of network-based technologies all nestled into brand new offices, fully owned by the business.

And now, we’re looking for a 1st / 2nd Line Support/Systems Engineer who wants to grow with the business.

Why is this a great role….because they’re not just offering you a job, they’re offering you a career with purpose. You’ll be surrounded by passionate engineers, innovative thinkers, and supportive leaders who genuinely want you to thrive. They company invest in technology, but more importantly, they invest in you. All Consultant / 3rd Line Specialists who client face start in this exact role and pick a specialism to develop….the

company supports you through this to really focus your career in the direction you want.

The Role

You’ll join a skilled support team and become a technical linchpin, helping to keep systems online, users connected, and businesses moving. Every day is different and that's exactly what the team thrives on.

As a 1st Line Support Technician, you will be the first point of contact for customers, providing frontline technical support across a range of systems and technologies. This is an excellent opportunity for someone with some IT support experience (or strong technical aptitude) looking to develop their skills in a fast-paced, customer-focused environment.

Key Responsibilities

* Provide 1st line technical support within a multi-disciplinary support centre.

* Act as the initial point of contact for IT incidents and service requests.

* Log, triage, and resolve common IT issues, escalating more complex problems to 2nd line support when required.

* Support users with software applications, basic networking issues, and remote access/VPN connectivity.

* Deliver a professional, friendly, and customer-focused service at all times.

* Maintain accurate documentation of issues, resolutions, and actions taken.

Essential Skills & Experience

* Some experience in an IT support, service desk, or customer-facing technical role (desirable but not essential).

* Basic understanding of IT systems, software applications, and troubleshooting principles.

* Familiarity with fundamental networking concepts (LAN, WAN, WLAN).

* Strong communication skills with the ability to explain technical issues clearly to non-technical users.

* A proactive attitude with a willingness to learn and develop technical skills.

Desirable

Skills & Qualifications

* Entry-level IT or networking certifications (e.g. CompTIA ITF+, CompTIA A+, or working towards CCNA).

* Experience using ticketing systems or helpdesk tools.

* Basic awareness of VPNs and remote support tools.

* Interest or exposure to security systems, access control software, or network video systems (VMS)