Cyber Security Analyst - Hybrid

SOC Cyber Security Analyst (Tier
2) Hybrid working from client site in Bradford A bit about us

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Join our dedicated customer on premise service desk team to monitor and respond to cybersecurity incidents for our strategic customer. This is high impact, high visibility work. Your focus will be on detecting, investigating, and resolving security incidents, utilising your technical skills and security knowledge to detect and analyse security threats.

As a Cyber Security Analyst you will report to the Service Desk Manager and support our Managed Detection and Response (MDR) technologies and security incident handling.

In this fast-paced environment, you will get exposure to a broad threat landscape and regularly collaborate with experienced security professionals to enhance our customers' security posture from emerging cyber threats.

• Analysis: Monitor and analyse security alerts using SIEM tools, conduct initial triage of incidents, and assist in investigating breaches and vulnerabilities through a ticketing system.
• Documentation: Record incidents, actions taken, and provide resolutions per company SOPs.
• Customer Support: Address security and technical queries, elevate issues as needed, often reporting into customer senior management.
• Collaboration: Work with team members to enhance security protocols and improve incident response. Working closely with internal network support teams and 24/7 SOC.
• Incident Handling: Provide initial triage of alerts, escalates incidents to customers and where applicable senior analysts.
• Security Measures: Assist in implementing security measures like tuning and use case development.
• Communication: Collaborate with cross-functional teams, communicate security requirements to stakeholders, and ensure successful handovers to support teams.
• Research: Proactively stay informed about emerging threats, technologies, and regulatory changes.

• An experienced Cyber Security Analyst in Tier 1 or 2 looking for your next role.
• A technical support professional with either some exposure to cyber security or a clear enthusiasm for transitioning to a cyber role.
• A graduate in Cyber Security or Information Security looking to put theory into practice.
• A Computer Science, Information Technology or Network Engineering graduate with a demonstrable passion for cyber security and some IT work experience.

• An understanding of security principles, you will possess good problem-solving and communication skills to take a proactive approach to identifying areas of customer security improvements.
• Experience in/enthusiasm to learn how to deal with attack types, threat detection, incident response, risk management and security tools (e.g., SIEM, Firewalls, IDS/IPS, Antivirus).
• A basic understanding of TCP/IP, VPNs, Firewalls, Common Ports, OSI Model.
• Basic knowledge of hybrid cloud architectures and their complexities.
• Understanding of corporate networks, attack vectors, threat actor TTPs, and various threat intelligence models.
• Ability to make decisions under pressure.
• Strong Problem-Solving skills.

• Bachelor's degree in Cyber Security, Computer Science, Information Security, or related fields desirable, not essential.
• Relevant certifications (e.g./ CompTIA Security+, Certified Ethical Hacker (CEH), or similar)…