Data Insight Analyst

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centred on empowering individuals by providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products.

This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

The role of the Data Insight Analyst is vital to providing insight which shapes the strategy and improvement of CAP's services. This role is part of the Service Quality and Insight Department, which is responsible for data and policy within the Service Delivery Directorate (responsible for delivering CAPs services to churches and clients). The Data Insight Analysts provide management information for a range of customers, including leadership, trustees and Service Delivery staff, in order to aid strategic decision making, maintain key compliance reporting and support personnel management.

We are passionate about strategy, data, insight, improvement, process and automation. All that you do is focused on making sure we have a clear understanding of our priorities and are set up to make automation and technology change, basing our decisions on a good understanding of our data. We are passionate about supporting, equipping, and challenging others to excel in their roles.

We seek to continually enable and champion the development of the service we provide to clients and churches.

Strategic Manager (Service Quality and Insight)

• Provide accurate information and analysis for Service Delivery leadership, including regular updating of our forecasting tools.
• Deliver accessible and useful data and insights that empower leadership and management to manage performance and make evidence-based decisions.
• Maintain and update data policies (to facilitate good governance practices), and technical documentation for all tools and dashboards.
• Deliver assigned projects, on time, to quality and at cost.
• Deliver Insight that informs strategic choices, with a particular focus on the voice of clients and CAPs services.
• Maintain awareness of Service Delivery's strategy, and proactively contribute to Service Delivery strategy discussions, ensuring data drives decisions and improvements.
• Provide data support for statutory funding requests and high-priority strategic projects.
• Identify opportunities for efficiencies to be achieved by changes to current practice.
• Maintain awareness of trends in the industry and how this could impact our capacity to do our work.
• Improve engagement with data, data literacy and develop meaningful metrics across Service Delivery.
• Communicate clearly the insight discovered through presentations, discussions and individual conversations.
• Ensure relevant stakeholders are consulted and work collaboratively across Service Delivery and wider CAP.
• Facilitate an innovation culture and practice around Service Delivery and participate in projects that develop these innovative ideas.
• Contribute proactively to the wider Service Quality and Insight department.
• Take responsibility for personal learning and development in data analysis, project management and best practices to apply to your role.

• Strategy development. Uses their expertise to develop strategy for their whole department or a number of departments, usually in collaboration with a Director or Head.
• Strategy enablement. Uses their expertise to implement organisation-wide strategies that deliver on our strategic aims (e.g. project management, data protection, recruitment).
• Influence. Demonstrates people management or leadership skill in a matrixed organisation.
• Organisational awareness. Understands the wider organisation and how their work connects with other things happening around CAP.
• Self‑leadership. Able to work with individual accountability and autonomy over deadlines, as is the case with most strategic lead work.

• Deliver various regular analysis reports within the agreed timescale and scope,…