Security Operations Manager

A Bit About Us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate.

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma‑powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.

We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

We are seeking a dynamic and experienced Security Operations Service Manager to drive technology and service enhancement across our security platforms. This role focuses on optimising vendor relationships, implementing automation strategies and enduring seamless delivery of advanced security services. The successful candidate will manager initiated to improve operational efficiency, strengthen security posture and delivery measurable value.

The Security Operations Manager will play a pivotal role in shaping the technical direction of delivered services. This includes hands on oversight of critical platforms such as Palo Alto Cortex, Rapid 7 and Radware. Ensuring they are deployed, maintained and tuned to delivery optimal protection and operational resilience. The role demands a proactive approach to identify gaps, recommending improvements and implementing best practices that align with industry and business requirements.

• Service Managerership:
  Own and drive the operational performance and continuous improvement of key security platforms, including Palo Alto Cortex, Rapid 7, Forescout.
• Strategic Oversight:
  Define and execute strategies for automation and orchestration to reduce manual overhead and improve response times.
• Vendor Relationships:
  Act as the primary liaison with technology vendors, driving roadmap alignment and feature adoption.
• Process Optimisation:
  Streamline workflows and enhance incident response capabilities. Driving improvements in overall security posture.
• Stakeholder Engagement:
  Working closely with internal teams to ensure alignment with security policies and objectives. Ensuring technical requirements are translated into business focused outcomes.
• Service Support:
  Manager technical escalation and provide guidance to analyst an engineering team.
• Customer Engagements:
  Assist in implementation and secure design of secure applications, software integrations, identity providers, and networks.
• Process Improvement:
  Assist in documenting standard operating procedures for operation playbooks, configuration guides, secure standards and build configurations.
• Customer Maturity:
  Develop and maintain customer relationship through regular engagement, assisting in the maturity of services. Ensuring customer requirements are met.
• Platform Management:
  Ensure platforms are compliant, resilient and optimised. Overseeing the optimisation of controls and policies in line with business direction.
• Service Assurance:
  Ensuring end to end service assurance by monitoring and validating the performance and availability of in scope services. Proactively identifying risk and driving the resolution of incidents and problems to maintain agreed SLAs.
• Documentation:
  Maintain accurate and up to date operating procedures for operations, escalation and technology.

• Experience with in Operations or Service management roles.
• In‑depth knowledge of security principles, protocols, and technologies.
• Hands‑on experience with security solutions, such as:
  Microsoft Sentinel, Defender, Function Apps, Logic Apps, Cortex XDR, Rapid 7 and Service Now.
• Ability to manage vendor relationships to drive better business outcome.
• Strong understanding of network security, endpoint security, identity and…