IT Support Technician

About The Opportunity

Technology is at the heart of how our students and staff learn, connect, and work at JPC and our IT team plays a vital role in keeping that experience seamless. We are now seeking an enthusiastic and service-oriented IT Support Technician to join our IT team, working primarily from our IT service counter to deliver first-level technical support across the College.

This is a hands-on role suited to someone who genuinely enjoys problem-solving, takes pride in delivering great service, and thrives in a busy, people-focused environment. Reporting to the Service Centre Manager, the IT Support Technician is responsible for:

• Providing professional Level 1 technical support for hardware, software, and communications systems used by JPC staff and students
• Diagnosing and resolving technical issues in a timely and effective manner, with appropriate escalation where required
• Tracking support requests and documented resolutions to identify trends and contribute to continuous service improvement
• Configuring, testing, and troubleshooting College IT systems to maximise uptime and user experience
• Facilitating induction training for staff and students in the use of College computing and communications systems
• Liaising with vendor support contacts to resolve issues with College-owned devices
• Contributing to IT projects and initiatives across the school as required
• Maintaining a clean, tidy, and well-presented IT reception and storage area

This important role will be part of a collaborative IT team that supports a large and dynamic school community every day.

You are a technically capable and personable professional who brings:

• Demonstrated experience in Level 1 IT support, including hardware, software, and communications systems, ideally within an educational or similarly fast-paced environment
• Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to a diverse range of users
• A proactive and solutions-focused mindset, with the ability to work both independently and as part of a team
• High-level proficiency with Microsoft Office and general IT infrastructure, with a willingness to quickly learn new technologies
• Excellent organisational skills and the ability to manage competing priorities effectively
• Professionalism, resilience, and discretion in handling sensitive information and high-pressure situations
• A genuine commitment to exceptional service and continuous improvement

• A commitment to the vision and values of John Paul College.
• Strong interpersonal, communication, and technical problem-solving skills.
• Sound organisational skills with a focus on delivering timely, high-quality support in a busy service environment.
• A current Working with Children Check (Blue Card), or the ability to obtain one prior to commencement.
• A commitment to ongoing professional development to stay current with evolving technologies and best practices in IT support.

We welcome applications from candidates who bring the right attitude, genuine enthusiasm for technology, and a commitment to making a positive difference for the people they support.

• This is a full-time, permanent position working 38 hours per week in accordance with the Techsphere roster.
• This role is classified at Curriculum/Resource Services Grade 1 Level 2 under the Educational Services (Schools) General Staff Award 2020.
• Remuneration is in accordance with the Award classification and will be based on experience.
• A uniform will be provided.
• Superannuation is contributed % of ordinary time earnings.
• All appointments are subject to a satisfactory Working with Children Check (Blue Card).

Applications for this role can be submitted by heading to our website :