Client Support Engineer

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.

Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.

This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.

• To provide technical support to end users and engineers both internally and externally.
• To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
• To ensure prompt and accurate information is scheduled.
• To answer customer telephone calls ensuring internal customer service standards are met.
• To provide a positive experience for customers ensuring prompt and accurate information is captured.
• Any other reasonable requests from the line manager and SLT members.
• To provide support to the Service Scheduling Team when required.
• Embrace new customers and technologies the company adopt.

• Excellent telephone manner
• PC Literate
• Team Player
• Strong Interpersonal and communication skills
• Ability to prioritize workloads
• Exceed all tasks given
• Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
• Ability to work within a continually changing environment

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.