IT Delivery Manager

IT Delivery Manager (Digital)

We are looking for an IT Delivery Manager to join Yorkshire Water’s IT team and help deliver high‑impact technology that improves customer experience. The role will be based in West Yorkshire, initially in Bradford and will move to Leeds Valley Park in summer 2026. It is a permanent, 37‑hour week position, Monday to Friday.

• Competitive salary (£70,000 - £75,000)
• Company car lease/allowance (£500 per month / £6,000 per year; EV Car Salary Sacrifice Scheme available after 6 months)
• Annual incentive bonus (up to 10% of salary, rising to 15% in the 26‑27 performance year)
• Private health care (self only)
• Private pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays and 2 extra wellness days
• Additional benefits: health cash plan, critical illness insurance, dental insurance, life assurance flex, partner cover, retail savings scheme, online GP service, cycle‑to‑work scheme, gym membership discounts, and more.

West Yorkshire – initially based in Bradford, moving to Leeds Valley Park in summer 2026. Hybrid working; up to 2‑3 days in office per week.

Permanent, 37 hours per week, Monday – Friday.

Yorkshire Water provides essential water and wastewater services to over 5.4 million residents and visitors in the region, protecting communities and the environment. The IT department plays a key part in transforming customer experience through technology.

As the IT Delivery Manager you will play a pivotal role in shaping and delivering the digital programme, driving strategy, leading teams and influencing decisions.

• Lead the central voice of the IT Digital programme, communicating progress and keeping stakeholders aligned.
• Build and maintain strong relationships with stakeholders across CX and TEC.
• Identify and remove blockers to keep momentum high and ensure programme pace.
• Shape and align strategy, bridging business needs and technical delivery.
• Design and deliver an ambitious technology roadmap aligned with Customer Experience strategy.
• Own programme planning end‑to‑end, coordinating timelines, resources, and dependencies.
• Drive commercial awareness by managing budgets, forecasting costs, and ensuring value.
• Influence key decisions, lead supplier and tender processes, and bring innovative thinking.
• Inspire and coach Project Managers and wider teams, building a high‑performing delivery environment.
• Lead governance ensuring quality, accountability, and on‑time delivery.
• Collaborate with internal teams and external partners for joined‑up, high‑quality outcomes.
• Continuously improve work processes, boosting efficiency and managing risks.
• Champion a culture of continuous improvement using data and insights.
• Lead by example, building capability, developing talent, and creating growth opportunities.
• Foster an inclusive, supportive, and safe team environment.
• Hold high standards, driving accountability and consistent performance.

• Commercial awareness, with knowledge of capital regulations and investment planning.
• Ability to set clear, ambitious targets and hold others accountable.
• Strong relationship‑building skills across teams, stakeholders, and partners.
• Excellent communication, simplifying complex technical information.
• Highly organised and able to prioritise in fast‑paced environments.
• Experience with both agile and waterfall project delivery models.
• Strong analytical and problem‑solving skills with a proactive mindset.
• Creative thinking and approach challenges from different angles.
• Experience in a senior operational or strategic leadership role within a commercial or regulated environment (advantageous).
• Background in utilities, water, wastewater, or related industries beneficial.
• Experience leading and embedding change, influencing culture and behaviours.

We support flexible working patterns, job share options where possible, and understand the importance of balancing childcare and care responsibilities.

The closing date for this role is 11th June 2026. Successful candidates will undergo a pre‑employment checks process including a Basic Disclosure Check and, depending on the role, a Counter‑Terrorist or Security Check. All roles are subject to medical questionnaires and further medicals as required.

Kelda Group reserves the right to close the position before the published closing date. We encourage early application.

We are committed to accessibility and welcome applicants with accessibility needs. Please include your requirement in your application and we will discuss reasonable adjustments.