Application Support Analyst

Location: Bradford, Chatham, Petersfield

Working Pattern: Hybrid (usually a couple of days a week in the office).

We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.

We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth:

• Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
• Pension: Up to 10% employer contribution.
• Family Leave: Enhanced maternity and 4 weeks’ paternity from day-one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy.
• Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed.
• Workations: Work abroad for up to 20 days a year in approved countries.
• Birthday Leave: Your birthday off—paid.
• Learning: Access to Linked In Learning for all colleagues.
• Financial Wellbeing: Free Snoop Premium subscription.
• Healthcare: Self-pay Denplan & optional Private Medical Insurance.

You and your Team

We’re looking for an Application Support Analyst to support key platforms including Salesforce, Genesys, Mule Soft, Go Anywhere (MFT/SFTP), and Sumo Logic.

You’ll investigate complex issues, perform root cause analysis, and support systems across application, integration, and data layers. Working closely with engineering teams, you’ll help resolve defects and improve system reliability.

• Provide technical application support, owning incidents from investigation through to resolution and root cause analysis.
• Troubleshoot issues across Salesforce, Mule Soft APIs, Go Anywhere (MFT/SFTP), and Genesys platforms.
• Monitor system health and analyse logs, API payloads, and dashboards (Sumo Logic) to identify failures and performance issues.
• Manage incidents, defects, and changes using ITSM and Azure Dev Ops, ensuring timely resolution aligned to business priorities.
• Collaborate with engineering teams to resolve issues, improve reliability, and implement long‑term fixes.

• Experience in application support, integration support, or a similar technical role.
• Proven background supporting business‑critical systems with multiple integrations.
• Hands‑on experience working with enterprise platforms and integration ecosystems.
• Strong experience in incident and problem management within production environments.

Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience, and we’re committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact  and we’ll be happy to help.