3rd Line Infrastructure Engineer

Belmont Recruitment are currently looking for an experienced 3rd Line Infrastructure Engineer to join Bradford Council on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

* Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded.

* Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies.

* Investigate technical issues, identify root causes, and implement effective solutions and preventative measures.

* Monitor system performance and contribute to the continuous improvement of ICT services.

* Work within ITIL service management processes and accurately maintain service records and documentation.

* Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer service.

* Provide technical advice, guidance, and support to users and less experienced colleagues.

Requirements:

* Experience working within an ICT Service Operations, Infrastructure, or Technical Support environment.

* Strong knowledge of IT infrastructure technologies and end-user support.

* Experience supporting servers, storage, email systems, desktop environments, networks, or data centre technologies.

Please apply with an up to date CV ASAP if this role would be of interest to you