IT Operations Analyst

We are looking for an IT Operations Analyst to join our team on a permanent basis.

• Perform alert monitoring using Dynatrace and Service Now Event Management, addressing issues as they arise, using callout where necessary.
• Monitor and provide first‑line support for all 24
  * 7 batch scheduling and processing using IBS Workload Scheduler.
• Maintain the IT operations environment to a high standard.
• Maintain assigned incidents and requests through Service Now within required SLA’s.
• Maintain all relative documentation and knowledge bases.
• Communicate effectively to ensure awareness of problems and issues across the team.
• Assist in required IT maintenance, deployments, releases and upgrades with minimal disruption to IT operations.
• Provide access control for all secure areas at production and DR sites.
• Liaise effectively with 3rd parties and clients when necessary.

• A solid operational background with IT operations, including monitoring and observability tools.
• Track record with Service Management tools such as Service Now.
• Experience with Dynatrace, IBM Workload Scheduler and Service Now is desirable but not critical.
• A strong customer service background and a willingness to develop knowledge of IT Operations.
• Demonstrable record of working in a mission‑critical IT operations environment and under pressure.
• Effective communication, engagement and influencing skills.
• Effective root cause analysis skillsets.

• Holiday: 25 days plus Bank Holidays, option to buy up to a further 5 days.
• Bonus:
  On‑target bonus of 7% of eligible pay (up to a maximum of 15%).
• Pension:
  Contribution up to 11% into your YBS pension.
• Healthcare:
  Access to private medical insurance, dental and other health plans.
• My Benefits:
  Self‑service benefits portal with a range of retail, hospitality and health discounts.

Contact:
Mike Peel,