IT Support Technician

Salary: £30,000 - 30,000 per year

• Proven experience in technical support or IT support roles with a strong understanding of computer networking concepts.
• Familiarity with operating systems including Windows (client and server), macOS, and Linux.
• Hands-on experience with Active Directory management and Group Policy configuration.
• Knowledge of network protocols such as TCP/IP, DNS, LAN architecture, VPN setup, firewall configuration, and TCP troubleshooting.
• Proficiency in using help desk tools like Service Now or Jira for ticket management.
• Experience supporting enterprise applications including Microsoft Office Suite, SCCM, BMC Remedy, and Service Now.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Analytical skills necessary for diagnosing complex hardware and software problems efficiently.
• Ability to work independently or as part of a team in a fast-paced environment.

• Provide first-line technical support to end-users via help desk platforms such as Service Now and Jira.
• Troubleshoot hardware issues related to computer hardware, peripherals, and network devices.
• Support desktop environments running Microsoft Windows and macOS, including installation, configuration, and maintenance.
• Manage Active Directory accounts, user permissions, and group policies to ensure security compliance.
• Assist with software troubleshooting across applications including Microsoft Office suite and specialised enterprise tools like BMC Remedy and SCCM.
• Configure and maintain network components such as DNS, TCP/IP protocols, LAN connectivity, VPNs, and firewalls.
• Support server environments including Microsoft Windows Server and Linux operating systems.
• Perform routine system updates, backups, and security patches to maintain system integrity.
• Collaborate with the IT team on projects involving operating systems deployment, software upgrades, and infrastructure improvements.
• Document technical procedures and solutions clearly for future reference.

• Active Directory
• Firewall
• Hardware
• Support
• JIRA
• LAN
• Linux
• macOS
• Network
• Security
• Service Now
• TCP/IP
• VPN
• Windows

We are seeking a dedicated IT Support Technician to provide technical assistance and support to our organisation. This role offers an excellent opportunity for individuals with a passion for technology and strong customer service skills to contribute to our dynamic team. We support across various operating systems, including Windows and macOS, and manage network components such as LAN, VPN, and firewalls.

The role is based in person, and we offer a casual dress environment with a salary of £30,000 per year.