Service Desk Analyst; European Language Speaker

Job Overview

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. The successful applicant will report to the Client Services Team Leader and handle 1st line support issues for the EMEA IT Service Desk via phone, email, and self‑service.

The focus of the role is to provide exceptional 1st line technical support to users at all levels of our business, primarily over the phone, but also via email, Skype, and occasionally in person. You will manage and prioritise your own workload while working well within an already well‑established team.

We handle an average of 1,000 issues per week and operate on a shift system between 7:00 am and 5:30 pm, Monday to Friday, including bank holidays. Some degree of flexibility is required.

Preferred languages:
French, German, Spanish, Portuguese, Swedish, Italian, or Turkish. All applications will be considered.

• Provide 1st line IT Service Desk support for software, hardware, and business systems.
• Log and maintain support calls internally with staff and externally with suppliers.
• Provide both hands‑on and remote support for desktops, laptops, and other IT hardware.
• Diagnose and restore service using established processes and procedures.
• Escalate complex issues to the appropriate team members.
• Support users across Europe, the Middle East, and Africa.

• 1–2 years of commercial experience in a 1st line IT Service Desk role.
• Excellent communication skills and a customer‑focused attitude.
• Strong investigative nature and ability to build lasting, trusted relationships.
• Knowledge of Windows operating systems, Microsoft Office suite, and Office 365.
• Understanding of networking technologies (LAN/WAN, Wi‑Fi, VPN, DHCP, DNS).
• Understanding of VoIP Phone System technology.
• Knowledge of AD and Azure user administration.
• Proven experience in a similar helpdesk role.

• 33 days holiday.
• Generous pension scheme.
• Death in service benefit.
• Discounted private healthcare.
• Discounts with 1,000 retailers.
• Free car parking.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.