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Service Desk Manager | Lead 24/7 ITSM Team (Hybrid
Job in
Bradford, West Yorkshire, NE70, England, UK
Listed on 2026-08-01
Listing for:
Gamma
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Gamma is seeking a Service Desk Manager to lead on-site and remote technicians in a hybrid role serving a strategic enterprise client. You will oversee incident resolution within SLAs, coordinate major incidents with internal teams and third parties, and drive continuous improvement across the service desk.
You will manage change activities, produce performance reports, and present outcomes to senior stakeholders, ensuring services stay aligned with business priorities and customer expectations.
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