Case Management Platform Administrator

We’re looking for a Case Management Platform Administrator join our team in Bradford on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week.

This is an exciting opportunity for someone looking to build a career in platform administration, low-code technology, and business systems configuration. We're looking for an individual who enjoys solving problems, learning new technologies, and turning business requirements into practical system solutions.

Working closely with our Lead Case Management Developer, you'll help configure, enhance, and support our Share Do legal case management platform, while also gaining exposure to a wider suite of enterprise SaaS applications. You'll learn how to translate business requirements into practical technology solutions and play a key role in improving processes and user experiences across the organisation.

This role offers a fantastic development pathway into solution design, platform development, automation, and emerging technologies such as AI, with hands-on support, mentoring, and opportunities to grow your technical capabilities.

• Configure workflows, forms, fields, and business processes within our case management platform
• Support the delivery of technology solutions that improve team efficiency and user experience
• Work closely with business stakeholders to understand requirements and help translate them into practical system enhancements
• Assist in configuring and maintaining low-code/no-code platforms across the wider technology landscape
• Troubleshoot issues, investigate root causes, and help implement effective solutions
• Test new functionality and support platform upgrades and improvements
• Learn and apply best practices in platform configuration, process design, and system administration
• Explore new platform features and emerging technologies, including automation and AI capabilities
• Contribute ideas that improve processes, systems, and ways of working
• Support agile delivery practices including planning sessions, stand-ups, and retrospectives

• We tend to look for people with:
• Experience as a system administrator, platform administrator, business analyst, application support analyst, or power user of enterprise systems
• Experience working with business systems, enterprise applications, CRM platforms, or low-code/no-code technologies
• A strong interest in technology and a desire to build a career in platform administration or systems development
• Excellent problem-solving skills and a logical, detail-oriented approach
• Strong communication skills with the ability to work effectively with both technical and non-technical colleagues
• The ability to learn new technologies quickly and adapt to changing priorities
• A proactive attitude, strong work ethic, and willingness to take ownership of task

• Exposure to platforms such as Salesforce, Service Now, Hub Spot, Dynamics, SharePoint, or similar applications
• Basic knowledge of HTML, CSS, JavaScript, or automation tools
• Experience working within an Agile environment
• An interest in process improvement, automation, AI, or solution design

• Competitive salary
• 25 days annual leave with the option to purchase 5 more.
• Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service.
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Virgin Media & O2 discounts
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.