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Service Desk Team Lead: 1st-Line ITIL, CSIP & CSAT
Job in
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-09-03
Listing for:
Colibri Digital
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Colibri Digital is seeking a Customer Services Centre Team Leader to join the NGMS Team for our Customer Services. You will oversee incident management, service request fulfilment, and user experience while driving continuous service improvement and operational efficiency.
As Service Owner of the End User Service Desk, you will manage Service Desk analysts, set objectives, monitor SLAs, and push automation and AI initiatives to deliver value to clients and improve CSAT.
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