Telecoms Change Management Engineer

Telecoms Change Management Engineer Location Kirkintilloch Salary:
From £54,880 (plus double-match penion) Permanent, Hybrid (3/4 days per week in office) Help us create a better future, quicker

We're looking for a Change Manager to play a key role in ensuring technology and operational change is delivered in a controlled, effective, and risk-aware way. This position is central to maintaining service stability while enabling the successful delivery of business and technical change across a complex environment.

As Change Manager, you'll take ownership of the end-to-end change process, coordinating activities from initial submission and risk assessment through to authorisation, scheduling, implementation, validation, and post-implementation review. Working closely with technical, operational, project, and supplier teams, you'll ensure changes are assessed appropriately, governed effectively, and delivered with minimal disruption to services. The role will involve leading Change Advisory Board (CAB) governance, preparing high-quality information to support decision making, facilitating reviews, and ensuring agreed actions are completed.

You'll maintain the forward schedule of change, identify potential conflicts or high-risk periods, coordinate communications, and elevate risks that could impact service continuity. A key part of the position is driving continual improvement. You'll help align Change Management practices with wider ITIL disciplines including release, incident, problem, and configuration management, while developing governance controls, reporting frameworks, and performance measures that support informed decision making and regulatory compliance.

You'll also be responsible for producing meaningful management information and insights through governance reporting and KPI analysis. This includes monitoring change success rates, failures, emergency changes, rollbacks, compliance levels, lead times and service impacts. Using Power BI, you'll develop and enhance dashboards, analyse data from multiple sources, and help maintain the accuracy of change and Configuration Management Database (CMDB) records.

We're looking for a structured and analytical professional with experience operating or governing an end-to-end Change Management or ITIL Change Enablement process within a live operational environment. You'll have a strong understanding of ITIL principles, change governance, risk assessment, CAB management, emergency change processes, and post-implementation reviews. The ability to engage confidently with stakeholders at all levels, challenge constructively, and influence positive outcomes is essential.

Experience developing governance frameworks, policies, process documentation, performance reporting, and continual improvement plans will be highly valued. Practical experience with Power BI, data analysis, dashboard development, and data modelling is important, while knowledge of Power Query and DAX would be beneficial. Experience with in a regulated, critical infrastructure, telecommunications, or similarly complex operational environment would be advantageous. However, the primary focus is on strong change management expertise and the ability to balance governance with the practical needs of a fast-paced business.

This is an opportunity to shape and enhance change practices while working with a wide range of stakeholders to improve service resilience, delivery quality, and operational performance.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your…