Publisher Success Manager

The Role

Omnidex is hiring a Publisher Success Manager to own the post-sales experience for publishers. From onboarding and integration through optimization, troubleshooting, retention, and growth. This role sits at the center of Omnidex’s supply business once a publisher is signed. You’ll be the publisher’s primary advocate internally and the publisher’s trusted operator/strategist externally—ensuring integrations are clean, performance is strong, issues are resolved quickly, and partners continuously see value.

Success in this role means publishers go live quickly and correctly, revenue and performance improve over time, issues are spotted and solved proactively rather than reactively, renewals feel straightforward while expansions happen regularly, and internal teams consistently receive clear, actionable feedback from the market to guide priorities and execution.

This is a high-impact, cross-functional role that requires programmatic fluency, strong partner communication, operational rigor, and a “get it done” mindset.

• A publisher-facing success operator who has worked in ad tech / programmatic in a post-sales support capacity.
• Technically fluent in programmatic advertising and able to communicate effectively with both technical and non-technical stakeholders.
• Is highly organized: prioritizes fast, tracks everything, closes loops, writes crisp follow-ups.
• Is calm under pressure when monetization is down, reporting looks weird, or an integration breaks.
• Thinks in systems: builds playbooks, processes, health scoring, and repeatable workflows.
• Is commercially aware: understands yield, floors, demand quality, scale, and how to spot growth levers.
• Enjoys relationships but doesn’t confuse “being nice” with “driving outcomes.”

• Own the end-to-end post-sales publisher journey as the primary point of contact, accountable from sales handoff through onboarding, launch, ongoing performance, retention, and expansion.
• Lead publisher onboarding and integrations by gathering required technical inputs and coordinating internal Yield, Ad Ops, Solutions, Engineering, and Product teams to ensure accurate, on-time go-lives.
• Monitor publisher performance across core monetization metrics and proactively identify opportunities to improve revenue, efficiency, and supply quality.
• Drive post-sales growth by identifying and executing opportunities across additional products, features, formats, and integrations.
• Own issue management and escalation, setting clear expectations around response times, root causes, and remediation while coordinating internal resolution.
• Build and evolve the Publisher Success operating model, including playbooks, service levels, Q  structure, escalation paths, and partner health tracking.
• Collaborate with Finance, Legal, and Rev Ops on invoicing questions, payment issues, contract interpretation, and compliance matters when needed.
• Act as the publisher advocate internally, synthesizing partner feedback into structured, prioritized product and process improvements.

• 3+ years in a post-sales, publisher-facing support role within ad tech.
• Hands-on experience supporting publisher monetization in a programmatic environment, with familiarity across SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations.
• Proven ability to own publisher onboarding, integrations, and ongoing account performance in collaboration with technical and operational teams.
• Technically fluent in programmatic advertising and comfortable engaging in detailed conversations around auctions, bid requests, performance drivers, and troubleshooting.
• Strong analytical mindset, with the ability to interpret monetization metrics, identify performance issues or opportunities,…