Service Transition Specialist

Great technology delivery doesn’t stop at go-live. New and changed services need to be secure, supportable, resilient and operationally ready.

Great technology delivery doesn’t stop at go-live. New and changed services need to be secure, supportable, resilient and operationally ready.

As our Service Transition Specialist, you’ll bring together projects, technology teams, business owners, suppliers and operational stakeholders to make sure services are genuinely ready to move into live operation.

From identifying requirements early and assessing operational readiness to coordinating go-live, early-life support and handover, you’ll provide the clarity and evidence needed to support confident decisions and successful transitions

Vanquis is evolving.

We’re investing in our people, modernising how we work, strengthening customer experiences and building new capabilities across the business.

Technology & Change is a key part of that journey, and Service Transition helps connect technology delivery with successful live operations.

• Own service transition plans from discovery and design through to go-live and BAU handover.
• Engage early so operational, support, resilience, security, data and supplier requirements are built into delivery.
• Assess operational readiness and service acceptance, bringing together the evidence needed to support informed go-live decisions.
• Identify and manage transition risks, issues and dependencies, ensuring gaps have clear ownership.
• Coordinate readiness reviews, service rehearsals, early-life support and handover arrangements.
• Help strengthen how we approach Service Transition through lessons learned and continuous improvement.

A service can be technically complete without being operationally ready.

You’ll help bridge that gap, making sure new and changed services move into live operation with clear ownership, appropriate support arrangements, documentation and controls. Your work will help reduce avoidable early-life incidents, operational uncertainty and delays caused by readiness gaps being identified too late.

You’ll collaborate with colleagues across Architecture, Engineering, Security, Operational Resilience, Technology Delivery and Service Management, as well as business teams and external suppliers.

• Engage Early – Build operational readiness into delivery from the outset.
• Evidence-Based Readiness – Make decisions based on evidence that is current, owned and traceable.
• Joined-Up Delivery – Connect business, technology, delivery, operational teams and suppliers.
• Clear Ownership – Make sure risks, actions, dependencies and ongoing responsibilities have clear owners.
• Proportionate Control – Support Agile and iterative delivery without losing the governance and controls that matter.
• Continuous Improvement – Learn from previous transitions, incidents and problems to strengthen what comes next.

• Experience in Service Transition, Service Readiness, Service Design or Service Management within a complex enterprise environment.
• Experience owning multiple transitions from discovery or design through go-live, early-life support and BAU handover.
• Strong working knowledge of ITIL 4, with ITIL 4 Foundation knowledge essential.
• Experience developing transition plans, operational readiness criteria, support models, service documentation and go-live recommendations.
• Ability to translate technical, supplier and project information into…