2nd Line Service desk engineer accreditations
Job in
Bradford, West Yorkshire, EX22, England, UK
Listed on 2026-10-29
Listing for:
Interface Recruitment
Full Time
position Listed on 2026-10-29
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Benefits.
The many benefits of the role...
- Salary: up to 25k with an increase after successful probation and regular appraisal system to increase and retrain.
- Paid for training MCSA/MCSE/MCP or other related relevant body certification
- Holidays 25 days plus statutory 34 in total
- 5% pension matched contributions based.
- Life assurance
- Bupa
- Free Parking
- Company car scheme once progressed
SUMMARY:
The Service Desk Engineer is responsible for handling first, second and third level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities:- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support of disaster recovery solutions
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review in Connect Wise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests that require engineer level support
- Responsible for entering time and expenses in Connect Wise as it occurs
- Understand processes in Connect Wise by completing assigned training materials and blueprints on the Connect Wise University
- Enter all work as service tickets into Connect Wise
Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×