Third Party Claims Handler

Company Description

Water Utility Company based in Yorkshire region of England.

Third Party Claims Handler

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£29,723 - £36,992)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Third Party Claims Handler progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

West Yorkshire / Relocating to Leeds Summer 2026 Hybrid Working (2 days in the office a week Bradford)

Permanent. 37 hours per week, Monday Friday.

We have an exciting opportunity for a Third Party Claims Handler to join the Insurance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Insurance team are a key part of how we plan to meet the changing expectations of customers and regulators.

Were looking for someone who loves talking to people, communicates confidently and clearly, and can handle sensitive situations with empathy. If you stay calm under pressure, keep yourself organised, and make good decisions on your own this is the role for you!

As our Third Party Claims Handler you will:

• Manage a diverse caseload of third party public liability claims from first contact to final resolution.
• Keep accurate, Up To Date  records in Figtree, including financial provisions and payment processing.
• Make informed decisions on invoices, quotations and settlements up to £200k, following regulatory requirements.
• Review and interpret detailed loss adjuster reports and legal advice to progress claims effectively.
• Work closely with internal teams and external partners to investigate claims and gather evidence.
• Determine appropriate actions for each claim and negotiate fair settlements where required.
• Handle challenging conversations confidently and make sound decisions based on case specifics.
• Prioritise workload independently, managing your diary and preventing potential escalations.
• Prepare witness statements and attend court when necessary.
• Support the customer experience, helping resolve issues efficiently and effectively.
• Contribute to improving processes and support the development of Claims Assistants.

• Strong communicator who can liaise confidently with people at all levels, both internally and externally.
• Excellent written communication and a professional, friendly telephone manner.
• Comfortable working independently, using initiative and making sound decisions without close supervision.
• Highly organised with the ability to multitask, manage deadlines and stay on top of a busy workload.
• Strong operational understanding to assess liability effectively.
• Knowledge of the Water Industry Act (advantageous).
• Familiarity with ICE, Figtree, Odyssey or…