DSAR Associate

We have a brilliant opportunity for an organised, customer-focused individual to join us in our friendly Data Access team as a DSAR Associate.

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families, and finances.

Joining us means becoming part of a team that puts our members, customers, and advisers at the heart of everything we do.

We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported, and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026.

We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

Within this varied role, you’ll combine your excellent customer service skills with coordinating, investigating, and accurately responding to Data Subject Access Requests (DSARs) and other GDPR-related requests and enquiries received, in line with LV= policies and UK regulations.

You’ll manage your workload effectively and always maintain the highest degree of confidentiality and professionalism.

This role is offered on a permanent basis.

While we can offer some flexibility, this is mainly an office-based role, in which you’d be working from our Bournemouth office five days per week for the first 3-6 months and then moving to 3 days minimum in the office.

• Managing a caseload of DSAR and GDPR requests, in line with business policies.
• Contacting individuals by phone to initially discuss their requests, advising them accurately on what we can do to help them.
• Sending updates and outcomes via letters, calls, or emails.
• Liaising with relevant business areas to request information required to help with cases.
• Redacting data in line with data protection rules and regulations.
• Understanding and applying appropriate exemptions where applicable and confirming these clearly via customer correspondence.
• Identifying and escalating any concerns or breaches to the Data Protection Office.
• Ensuring data requests are dealt with securely, minimising the risk of breaches through interaction with Information Security and DPO.
• Managing, sorting and/or redirecting incoming post, and responding to emails.
• Supporting and guiding colleagues in other business areas with DSAR recognition, handling and regulations.
• Supporting the Data Protection Office when required with MI and other information.
• Building strong working relationships with internal stakeholders (Customer Experience, Sales Distribution, Product etc.).

• Ideally have some knowledge of the UK GDPR legislation and the Data Protection Act 2018 or have experience of working within a role where GDPR was a high priority (desirable but not essential).
• Understand the DSAR process to ensure a smooth customer experience (desirable but not essential, provided there is a willingness to learn).
• Be able to handle sensitive, confidential information in line with the Data Protection Act and ICO guidelines.
• Consistently demonstrate excellent attention to detail and accurate data entry skills.
• Be a conscientious, trustworthy individual who will do the right thing for the business and customers.
• Possess excellent communication and listening skills.
• Be able to recognise vulnerable customers and ensure they are assisted appropriately.
• Comfortably work independently without continuous supervision, while also being a proactive and supportive team member.
• Demonstr…